Customer Radar uses the mobile phone to enable your customers to provide complaints, complements and suggestions for improvement, based on their real time experience. It provides your customer with a voice to tell you what they are experiencing with your company. In addition it provides an avenue to express any dissatisfaction and for your company to manage their concerns quickly and efficiently to retain their future business.

In order to improve you need to understand how your customers currently rate the level of service, the quality of product or experience you provide.

The Customer Radar reports provide a real-time measure to drive improvement.